Takeaways from the Exceptional Service, Exceptional Profit by Leonardo Inghilleri and Micah Soloman

Recently I had a chance to grab a copy of Exceptional Service, Exceptional Profit by Leonardo Inghilleri and Micah Soloman and believe me when I say, it opened a new dimension of how I perceived customer servicing. Having worked in customer-facing industries for the majority of my career span so far, I had always followed …

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